We are a team of committed individuals who are passionate about enabling businesses to put customers at the centre of everything they do.
We provide world-leading Customer Experience reporting, analytics, and performance management software to empower enterprises with the customer insight they need to grow and retain customers, and drive profitable action. At Maru/Syngro, we extend beyond our product by offering our additional consulting, training and support services.
Our global clients can integrate omnichannel customer feedback with financial, operational, and CRM data and act on customer insight from more than 80 countries and in 30 different languages.
Founded in 2004, Maru/Syngro started as a Customer Experience consultancy helping organisations of varying sizes to implement and roll-out effective CX programmes.
In 2006, we began developing the technology to help organisations become more customer-focused. Two years later, Maru/Syngro rolled out its first Voice of the Customer system. Maru/Syngro was one of the early pioneers that advocated this view of business and encouraged genuine customer-centricity.
Over the years, our customers told us they wanted more. They needed to be able to easily access the information and insight to:
- clearly demonstrate to employees how customer feedback affects their role;
- drive and track actions to help employees respond quickly to customers;
- integrate financial data to provide urgency, give context and guide priorities;
- put CX information into the hands of users so they can create, present and analyse the data that is most important to them.
We listened, and Eye was released to market in January 2016. We continue to listen to our customers, working with leading organisations and institutions to innovate and bring new functionality to our software, to meet and exceed expectations.