Posted: 16th August 2017

Adopting the Customer Experience LIME

You want to know your customers better than ever before, right? You want to create customer loyalty and retention, don’t you?

It’s vital that customer experience is designed for and measured by what customer’s actually experience. In order to do that, organisations must adopt a strong Customer Experience programme giving organisations the ability to LIME:

Learn from customer insight, Improve processes, Manage data and Engage with customers.

By adopting the LIME strategy, this will only increase an organisations customer loyalty and retention, as the customer will begin to experience a journey with a more personal touch.

We’ve created an infographic to act as a checklist of what a strong CX programme should enable you and your organisation to do and how it can help create loyalty and retention.

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