• Choosing the best charts and graphs for your CX dashboards

    Following on from our paper “How to Create Powerful Data Dashboards”, this visual guide lists several of the most common charts and graphs used in dashboards and data visualisations, and describes what they do, as well as why and when they are most useful.

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  • The 3 most important CX metrics (and why)

    The Customer Experience (CX) world is ever evolving and ever changing. As organisations increase focus on delivering a differentiated customer experience, having the correct CX metrics in place is crucial to create measurable customer-centric organisations. So which metrics should organisations ensure they are using, and how can the results drive the ROI the business is looking for?

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