Posted: 12th July 2012

How to capitalise on Voice of the Employee feedback


In a recent video interview, our delivery director Ken Scott spoke about Voice of the Employee feedback and the disconnect that prevents it from being better used within the organisation.

Areas covered in the session included:

  • Is the Voice of the Employee often shadowed by the Voice of the Customer?
  • How can businesses unlock the value that is residing in the Voice of the Employee? 

Responsible for delivering Maru/Syngro consultancy projects, Ken ensures programmes deliver a ‘step change’ in clients’ customer experience and satisfaction metrics.

Ken’s attention to detail and passion for driving excellence in customer experience has been instrumental in creating success for major clients such as Royal Sun Alliance, Pernod Ricard, British Life, Bank of Scotland, Scottish National Health Service (NHS), Scottish and Southern Energy and Scottish Power.

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