Posted: 16th August 2017

Closing the Customer Experience Gap: perception and expectation

The ever increasing standard of expectations from customers means it is vital for organisations to keep up with increased demands. Customers compare the service they ‘experience’ with what they ‘expect’ and when it doesn’t match the expectation, a gap arises.

Alarmingly, this fact is being missed by many organisations.

Download our new paper to discover what and where the gaps are between the organisation’s perception and the customer’s expectation and most importantly, how to close them.

*We collect your data to communicate with you about our products and services. We will never sell or share your information with a 3rd party. You can opt-out of receiving further communications at any time. For more information please see our Privacy Policy.

Did you enjoy this paper? Read our related posts and free downloadable materials:

Take your CX programme from good to great

How has Customer Experience evolved and what does that mean for companies?

What’s the CEO’s role in transforming CX?

If you’d like to find out more about us, check out how we’ve helped global giant Weir Group:

Here’s how global giant Weir keep on track of their CX

Want to see more?

Start transforming the Customer Experience today with your very own powerful data visualisation tool.

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*We collect your data to communicate with you about our products and services. We will never sell or share your information with a 3rd party. You can opt-out of receiving further communications at any time. For more information please see our Privacy Policy.

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