How to create a customer-centric culture in 6 steps!
Are Directors really able to create a customer centric workforce from customer feedback? If so, how?
Many individuals, particularly at director level, are struggling to empower their employees and to focus them on their most important asset their customer. Today, organisations too often start out with good intentions by implementing a customer feedback programme but then they begin to fail at the first hurdle – to take any real actions and reap the benefits available to them by doing so.
As a result, I have just created a new paper on this topic. A topic that I am incredibly passionate about: enhancing customer experience and increasing customer loyalty. In the paper I offer six easy steps and insights into how organisations can create a customer centric culture.
I would also be interested to hear if any others have experience in creating a successful customer centric culture – what do you think was effective or not so effective?