The Customer Experience LIME
It’s vital that customer experience is designed for and measured by what customer’s actually experience. In order to do that, organisations must adopt a strong Customer Experience programme giving organisations the ability to LIME:
Learn from customer insight, Improve processes, Manage data and Engage with customers.
Download our infographic for a checklist of what a strong CX programme should enable you and your organisation to do and how it can help create loyalty and retention.
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