Posted: 7th February 2018

The financial impact of Customer Experience

According to Forbes, bad customer service is costing the global economy $338 billion per year. Another study revealed just a one point increase in customer satisfaction reduces variance in future cash flows by 4%.

In today’s era of informed, empowered and proactive customers, organisations need to understand the economic impact of their customers and act quickly to assess areas of financial risk and never miss an opportunity. How much could you save and profit from with effective, intelligent Customer Experience?

Our new paper details ‘The Financial Impact of Customer Experience’.

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*We collect your data to communicate with you about our products and services. We will never sell or share your information with a 3rd party. You can opt-out of receiving further communications at any time. For more information please see our Privacy Policy.

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