The financial impact of Customer Experience
According to Forbes, bad customer service is costing the global economy $338 billion per year. Another study revealed just a one point increase in customer satisfaction reduces variance in future cash flows by 4%.
In today’s era of informed, empowered and proactive customers, organisations need to understand the economic impact of their customers and act quickly to assess areas of financial risk and never miss an opportunity. How much could you save and profit from with effective, intelligent Customer Experience?
Our new paper details ‘The Financial Impact of Customer Experience’.
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