Posted: 7th October 2010

Keep your customers close to your heart (and to the heart of your business)

National Customer Service Week – Tip #4

Obtain true business excellence that has a significant impact on your bottom line by ensuring that your organisational culture is completely focused on the customer. Voice of the Customer programmes which analyse customer feedback can highlight significant trends, which might be missed without a formal programme in place. Trends or patterns can then be escalated by creating business improvement projects, formed by cross-functional teams, to address problematic issues.

Giving visibility of customer issues and their status enterprise-wide will help to provide a speedy response to improve customer service. Getting everyone focused on the customer creates a customer centric culture with customers at the very heart of your business. If your customers feel loyalty towards you, it will take a lot to push them towards your competitors.

Leave a Reply

Your email address will not be published. Required fields are marked *

Want to see more?

Start transforming the Customer Experience today with your very own powerful data visualisation tool.

Preferred Demo date
Demo Time

*We collect your data to communicate with you about our products and services. We will never sell or share your information with a 3rd party. You can opt-out of receiving further communications at any time. For more information please see our Privacy Policy.

+44 (0)131 564 1571

Maru/Syngro Limited
2 Deer Park Avenue
Fairways Business Park
Livingston
West Lothian
EH54 8AF

REQUEST BROCHURE
JOIN US ON SOCIAL

Opening Hours: Mon-Friday 9am-5pm