NPS: which score would you rather have?
The Net Promoter Score is a Customer Experience metric used by businesses worldwide. The metric measures the willingness of customers to recommend a company’s products or services to others by asking what it’s founder, loyalty expert Fred Reichheld, describes as ‘the ultimate question’.
Take a look at these two NPS scores below and answer our ultimate question to you— do you know which one is the better score to have?
Download our new paper today to find out!