Posted: 14th May 2012

Results of 30 Country Customer Experience Research Unveiled

This year’s European Customer Experience World conference commences on the 22nd of this month in London. We are proud again to be a corporate sponsor of Europe’s premier Customer Experience Event.

At the event we will unveil the results of our 30 country research which highlights the latest customer experience trends in satisfaction measures, feedback channels and use of insight as a strategic resource. Professor Alan Wilson of the University of Strathclyde will present the findings in a keynote address on Day 1 of the conference.

The results will show how the innovators in customer experience are using insight not only to understand their customers but to drive their businesses.

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