The Gap Model
Watch your head! Mind the gap!
Sound like familiar warning signs?… Alarmingly, many organisations are ignoring these red flags when it comes to delivering to customer’s expectations.
Download our handy infographic, The Service Gap Model, to understand the common gaps being missed by organisations between their perception and the customer’s expectation and most importantly, how to close them.
P.S… This infographic follows last month’s very popular paper, which you can download here.
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