Posted: 16th August 2017

The Gap Model

Watch your head! Mind the gap!

Sound like familiar warning signs?… Alarmingly, many organisations are ignoring these red flags when it comes to delivering to customer’s expectations.

Download our handy infographic, The Service Gap Model, to understand the common gaps being missed by organisations between their perception and the customer’s expectation and most importantly, how to close them.

P.S… This infographic follows last month’s very popular paper, which you can download here.

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Did you enjoy this infographic? Read our related posts and free downloadable materials:

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*We collect your data to communicate with you about our products and services. We will never sell or share your information with a 3rd party. You can opt-out of receiving further communications at any time. For more information please see our Privacy Policy.

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