Posted: 2nd May 2017

The Value of Customer Experience

We know that a bad customer experience costs us – in time and money as you try to resolve customer issues. Bad CX is simply bad for business.

We also know that great CX must have a positive effect on business revenue. A good customer experience makes it less expensive to serve customers, increases loyalty and customer spend, results in lower customer churn, free positive word-of-mouth, and a higher level of forgiveness if you make a mistake.

Demonstrating this positive effect and linking CX to business outcomes, however, often isn’t easy.

Download this free paper and find how to get the basics right.

*We collect your data to communicate with you about our products and services. We will never sell or share your information with a 3rd party. You can opt-out of receiving further communications at any time. For more information please see our Privacy Policy.

Want to see more?

Start transforming the Customer Experience today with your very own powerful data visualisation tool.

Preferred Demo date
Demo Time

*We collect your data to communicate with you about our products and services. We will never sell or share your information with a 3rd party. You can opt-out of receiving further communications at any time. For more information please see our Privacy Policy.

+44 (0)131 564 1571

Maru/Syngro Limited
2 Deer Park Avenue
Fairways Business Park
Livingston
West Lothian
EH54 8AF

REQUEST BROCHURE
JOIN US ON SOCIAL

Opening Hours: Mon-Friday 9am-5pm